Talk to a Real Person
Contact Us
Last updated: 23 July 2026
We are available 24 hours a day, 7 days a week. Whether you want a free trial, help choosing a plan, setup assistance, or you have a problem to solve, message us and a real person will reply — usually within a few minutes.
WhatsApp — Fastest Way to Reach Us
+212 764 944 717
WhatsApp is our main support channel. Our team of four handles orders, setup help, and troubleshooting around the clock, including weekends and holidays.
support@8kiptv-subscriptions.com
Email works well for longer questions, refund requests, or anything you would rather put in writing. Replies typically arrive within a few hours.
What to Include in Your Message
You will get a faster answer if you tell us:
- What device you are using (Samsung TV, Firestick, MAG Box, phone, etc.).
- Which player app you have installed, if any.
- A short description of what you need, or what is going wrong.
- A screenshot or short video, if you are reporting a problem.
Common Reasons People Contact Us
- Free trial. Ask and we will set one up so you can test quality and stability.
- Choosing a plan. Tell us how many devices you need and we will recommend the right option.
- Setup help. We walk you through installation step by step on your exact device.
- Technical issues. Buffering, a channel not loading, or credentials not accepted — we will diagnose it.
- Renewals and refunds. Extending your plan, or requesting a refund under our Refund Policy.
Response Times
- WhatsApp: usually within a few minutes, at any hour.
- Email: usually within a few hours.
- Refund requests: reviewed within 24 hours, processed in 3–7 business days once approved.